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Terms and conditions of Trade Last updated 18th February 2011 Welcome to the terms and conditions page of Oildefender Ltd. By accessing this web site and/or by placing an order or making a payment, you agree to be bound by these terms and conditions as set out below. The following terms & conditions make reference to: Our web site: www.oildefenders.co.uk and www.oildefenders.com ('our web site' 'this web site', 'web site') Use of this web site and content: All content including text, pictures, graphics and diagrams are supplied on a 'as is' basis, we take no liability for the accuracy of this information and all information must be treated as such. Furthermore all images contained within this web site are for illustrative purposes only. We do not offer any warranties expressed, implied or otherwise on using this information for any general purpose including but not limited to D.I.Y work, buying guides, advice, comparisons or for reference. Oildefenders Ltd makes every care in the preparation of the content of this web site however we cannot guarantee uninterrupted and totally reliable access to this web site and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Oildefenders Ltd disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this web site and will accept no liability for any loss or damage arising as a result of problems with access. While we try and ensure that all prices on this web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All item prices excludes VAT at the current rate. You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site. This web site is intended for use for residents within the United Kingdom (UK), we do not exclude residents from other countries from using this web site but express no liability for the accuracy of information, prices and content for use in other countries. Furthermore Oildefenders Ltd makes no representation that any product referred to in the materials on this web site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. Placing an order and conditions of acceptance: Please note that when you place an order online with Oildefenders Ltd payment is instantly released by your bank or credit card and automatically accepted. However, the acceptance of funds and subsequent communication in no way constitutes an acceptance of the order or a guarantee of despatch of goods. Your order (including payment) will be treated as an offer to purchase from Oildefenders Ltd, acceptance of which is indicated when and only when Oildefenders Ltd despatches the goods and sends an email of delivery confirmation (whether or not you receive that e-mail). Up until the point of despatch Oildefenders Ltd reserves the right to decline your order and to process a full refund. Once we despatch the order (and at no time prior to this) Oildefenders Ltd has entered into a legally binding agreement with you the customer regarding said order. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Oildefenders Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts. You agree that e-mail can be used as a long-distance means of communication. You undertake that all details you provide to Oildefenders Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. The technical steps required to create the contract between you and us are as follows:
Non-acceptance of an order may be a result of one of the following reasons:
All orders for products are subject to availability and we reserve the right to refuse to accept any order in which case we will have no further obligation to the party concerned. However, if a payment from your debit or credit card has already been made, or if your order is declined you will subsequently receive a full refund. We will send you an email to confirm that your order has been received and whether or not it has been accepted. All discounts, special offers and promotions are subject to availability, may be withdrawn or changed without notice, and may not be used in conjunction with any other offers, except where explicitly stated. If an item is subject to two available discounts, Oildefenders Ltd reserves the right to decide which will be applied. Invoice payments: Irrespective of how your account was opened, you do not have to use our invoice payment system to pay your invoice. We will sndill accept payment via cash ad cheque. We will still update the status of any or all invoices that we have received payment for in this way. Whilst we take every care when inputting your invoices onto our online system we do not guarantee that all information will be free from errors. It is the customer's responsibility to check the invoice amount(s) and details before a payment is made. Where an error has occurred that has effected the price (GROSS, VAT or TOTAL) we will amend the details without due notification providing payment has not already or is in the process of being made. Where an invoice has been paid and the details were later found out to be incorrect we will inform you immediately and either, issue a refund for an overpayment, or request additional payment for the outstanding amount. If your payment has not been successful we reserve the right to change your invoice status to reflect the unsuccessful payment. We may take up to 5 working days before we change your payment status. Account information: If you use the web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided. Oildefenders Ltd reserves the right to refuse access to the web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you. Delivery: The period stated within which we will dispatch your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. If your order is delayed for any reason you will be duly informed. If the order can not be resolved within 30 days from your order date we would then ask for further confirmation that you would like the order to continue. S of the goods we sell are special order items, delivery estimates will be given once your order has been taken and we have then checked availability with our suppliers. Please note that your goods may be sent to you in instalments. You may cancel your entire order with us if subsequent instalments forming part of your order are not delivered by us. Once you receive the Despatch Confirmation email please allow a further 3 to 5 working days for your order to arrive. We will advise you on the courier used to deliver your items and the estimated delivery time within the confirmation email. If you have not received your order within 10 working days from the date of your Despatch Confirmation email, please contact us immediately. A delivery charge will be added to your order, if applicable, as indicated on the web site. If you are a new customer all deliveries must be sent to your registered address (that is your debit or credit card address). If you are a recurrent customer you may opt for the items to be sent to you work address. Whilst we always try to accommodate all delivery addresses we reserve the right to refuse delivery to your work address at our discretion. All deliveries will need to be signed for as proof of delivery, we accept no liability whatsoever for any delivery errors occurring as a result of circumstances beyond our control including but not limited to the activities of the courier used to deliver the products. Before you sign for the delivery please make sure that the packaging has not been opened, if this is the case check the contents in front of the courier before taking delivery. Furthermore it is the customer's responsibility to check the packaging for damage before accepting the delivery. We only deliver to addresses within England, Scotland or Wales, we may consider delivery outside of these countries at our discretion and at an additional cost. Your order will not be accepted for delivery addresses outside of these countries unless confirmed by us beforehand. Returns and refunds: Cancelling an order before delivery: You may cancel your order by emailing web@oildefender.co.uk. This option is only available when your order status is at the 'order taken' stage. For orders with a status of 'processing', you must contact us on 07780 686878 or through email confirming your intent to cancel. For orders that are shown as 'Sent' you must wait for delivery of these items then follow the procedures set out below. Cancelling an order after delivery: Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of most items within seven working days of delivery. To cancel this contract/order, please email us at web@oildefender.co.uk with your intentions within 7 working days of delivery. Following notification of cancellation, the product should be returned to us in its original packaging and in an unused and re-saleable condition. The cost of returning the goods will be the customer’s responsibility. Please quote your order number if one has been used and full name in all references. Please package the relevant item securely and send it to us at the following address.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you within a reasonable time, we may arrange for collection of the item from your residence at your cost. As soon as we receive notice of your cancellation of this order, and received the said items we will refund (within 30 days from the cancellation notification) for the purchase price for that item less, if relevant, any part of the costs of returning the items to us not paid for by you or the cost of collection incurred by us. Please note the above does not apply to the special order items made specifically for the customer. Faulty or incorrect deliveries: In cases where the rejection or cancellation is due to a defect or discrepancy in the order, this must be notified to us as soon as possible. If there is a discrepancy with your order (i.e. incorrect item delivered) we will exchange the product at cost to us or you may cancel your order, in which case you will not be liable for delivery costs. If your product is faulty on delivery you will not be responsible for the return delivery charge if, following our assessment of the product upon its return to us, we agree that it is faulty. If your product develops a fault after delivery and within 30 days of delivery please refer to the 'Warranty' guidelines below. All breakages in transit, incorrect goods received, shortages should be notified to Oildefenders Ltd or by e-mail to web@oildefender.co.uk within 48 hours of receipt of the product by the customer. Warranty: Please contact us immediately with the details of your product, your order number and details of the fault. We will issue you with a Return Merchandise Authorisation number (RMA). Please supply your RMA number, order number and your name and address in all correspondence and send the item securely to:
If following our assessment of the product upon its return to us, we agree that it is faulty and the fault has developed not due to abuse, accidental damage, poor installation or misuse of the product you will be informed if you will receive a refund or exchange within 7 working days (from our receipt of the item). You will then receive an exchange within 14 days (unless otherwise stated) or we will issue a refund within 30 days. All products are covered by a twelve month manufacturer's warranty. If your product develops a fault whilst under warranty, please contact Oildefenders Ltd or email web@oildefender.co.uk and we will advise you where to send it for repair. Copyright: All Web site design, text, graphics, the selection and arrangement thereof underlying source code, javascript and all other material on this Web site are copyright of Oildefenders Ltd. ALL RIGHTS RESERVED. Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Oildefenders Ltd is strictly prohibited. Disclaimers: We reserve the right to withdraw any products from this web site at anytime and/or remove or edit any materials or content on this web site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this web site whether or not that product has been sold; removing or editing any materials or content on the web site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment. The products sold on this site are provided for private domestic and consumer use only. Accordingly, Oildefenders Ltd do not accept liability for any direct loss, indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of the use of this site or for any products or services purchased from Oildefenders Ltd. Oildefenders Ltd do not accept liability for any direct loss, indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of a fault in or failure of any product or services purchased from Oildefenders Ltd. All products are covered by a twelve month manufacturer's warranty. If your product develops a fault whilst under warranty, please contact Oildefenders Ltd or email web@oildefender.co.uk and we will advise you where to send it for repair. No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision. TO THE FULLEST EXTENT PERMITTED AT LAW, OILDEFENDERS.CO.UK IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, OILDEFENDERS LTD SERVICES DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. |
